Please remember - you are responsible for ordering the correct parts. If you have any questions about an item please ask before you complete your order.
We process orders on normal business days from 8:30AM until closing. Orders placed on the weekends or holidays are processed when we re-open.
CANCELATIONS: Prior to processing at our end we will cancel an order at no charge. Once an order is being processed a minimum $20 cancelation fee will apply. Once an order has been shipped cancelation is not possible.
Please note that all guaranteed shipping methods (for example UPS Next Day) refer to the time in transit only. The day of shipment is not included in the count.
Business days are used to calculate delivery time. The day of shipment is not included in the count and is not guaranteed. For example, if you order a part 2nd day air on a Friday morning that says in the Pickup or normally ships line: In stock - Today (except for Holidays), then your part should ship on Friday and arrive to you on Tuesday. If you chose next day air it would arrive on Monday.
Saturday delivery is an option in some cases but only for orders shipped via Next Day Air on a Friday. If you require Saturday delivery please contact us to see if that can be arranged to your address. Check the UPS coverage map for time in transit info here.
We reserve the right to send orders valued over $500 signature required. We recommend sending to a commercial address for quicker, safer delivery. Contact us if you have special requirements.
Both the product page and the shopping cart will show when your parts are expected to ship, please take a look! In general our commitment for same day shipping is for orders placed by 10:30 AM but in most cases we will ship up until 4:00 PM. If there are any questions use the "Contact Us" form.
Damaged shipments must be noted when you accept delivery. It is important to inspect all packages upon receipt. Hidden shipping damage must be reported to the carrier and us within 24 hours. In order for us to help you with a claim, it is important that any obvious damage is recorded.
CREDIT CARD PROCESSING POLICY: We reserve the right to hold and/or cancel your order until your charge can be verified by our additional checks if needed. Large orders may require a photocopy of your state issued identification along with a copy of the front and back of your card. We have anti-fraud safeguards in place, and will pursue prosecution for all fraudulent orders. We will report all fraud to the FBI Internet Fraud Complaint Center at http://www.ic3.gov/.
Incomplete or missing information will delay the processing of your order.
STOCK: If your items are not in stock at our warehouse then we have to get them here first (transfer from factory). The shopping cart will indicate this when you check out.
We will accept returns of NEW items in the un-opened original packaging only subject to the following:
Please contact us using the link below (left bottom) to request an RMA. Be sure to tell us your order number and reason for return.
DEFECTIVE, MISSING, ETC:
In the case of a mistake, defective, missing or damaged item please contact us immediately, as we will provide or replace it at no cost to you! You must advise us within 24 hours after receiving your order of mistakes, shortages or damage.
WARRANTY: The Mercury Marine factory parts we sell are covered by the manufacturer’s warranty only. This is a US warranty only and is 1 year in most cases. Parts that are covered by the manufacturer’s warranty will be repaired or replaced only and may not be returned for credit. Warranty repair or replacement can be obtained at any factory authorized Mercury dealer, including us. Shipping is not covered.
In the case of an error or change in pricing/availability, we reserve the right to cancel the order. WE WILL NEVER charge you a different price than the one shown on your order without contacting you first for approval.