Our Policies

 

ALL information collected by this site will be held in the strictest confidence, and never disclosed or released to anyone.
In the event of a mistake on our part we will arrange for pickup of the wrong items at our expense and ship you the proper parts. Your credit card will be charged for the replacement item, and then credited when the picked up item is received. You must advise us within 24 hours after receiving your order of mistakes or shortages.
The Mercury Marine factory parts we sell are covered by the manufacturers warranty only. This is a US warranty only and is 1 year in most cases. Parts that are covered by the manufacturers warranty will be repaired or replaced only and may not be returned for credit. Warranty repair or replacement can be obtained at any factory authorized Mercury dealer, including us. Shipping is not covered. 

Please note, our site does not indicate actual part availability. We have one of the largest inventories of genuine Mercury Marine parts in the country, but we do not have every one of the 160,000 active part numbers on the shelf. We want you to have your parts, but unfortunately we cannot guarantee when your order will actually ship. The shipping you select applies to the time in transit only . Click here for an explanation of our order processing, Click here for Backorders & Shipping commitments.   
Click here for Returns and Cancellations

Damaged shipments must be noted when you accept delivery. It is important to inspect all packages upon receipt. Hidden shipping damage must be reported to the carrier and us within 24 hours. In order for us to help you with a claim, it is important that any obvious damage is recorded.

Instead of a minimum order amount we add a handling charge to orders less than $100. The amount of this charge varies depending on the number of items and the total order amount.

In the case of an error or change in pricing, we reserve the right to cancel the order. WE WILL NEVER charge you a different price than the one shown on your order without contacting you first for approval.

If our site cannot calculate your shipping we will always email you for approval. WE WILL NEVER spend your money without asking you first.