Our Shipping Commitments

Please note, our site does not indicate actual part availability. We have one of the largest inventories of genuine Mercury Marine parts in the country, but we do not have every one of the 160,000 active part numbers on the shelf. We want you to have your parts, but unfortunately we cannot guarantee when your order will actually ship. The shipping you select applies to the time in transit only .

Occasionally your parts need to be cross shipped to us from a Mercury warehouse in another part of the country before we can ship them to you. This can take from 2 to 5 days. In the worst case, your part may be on national factory backorder and not available to ship at all which may cause a substantial delay. In the case of backorders we will notify you by Email. Click here for more information regarding backorders. We offer a number of choices regarding how your order is processed:

Description Notes Ship order complete, wait as needed for part transfers from factory (no factory backorders) , - see backorders If needed we will hold your order for items on the way to us from Mercury or local warehouses, then ship complete. This is the most practical choice and is the default. If we do not have one or more of your parts on the shelf we will order them in. This means your order will ship in 1-4 business days in most cases. We will notify you of any items canceled due to factory backorders. These items can be re-ordered, however you must specifically advise us if you want to wait for the backordered items. Any non-backordered items canceled will be subject to a 25% re-stock fee. Do not transfer missing parts from factory (will be deleted from order), ship parts from local stock only. We will ship in-stock items on our shelves only and cancel the rest. Ship partial orders as available, transfer parts from factory as needed. This will result in multiple shipments and possible additional shipping charges, Cancellation fee will apply if you ask us to cancel items later. We will ship the parts we have in stock immediately, and the rest as they arrive. This choice may result in additional shipping charges (depends on ship method and item weights). A cancellation fee will apply once missing items are on the way to us from the factory. Cancel entire order if any item is on factory back order, Cancellation fee will NOT apply. We will cancel the entire order at no charge. This applies to items that are not available at the factory. Cancel entire order if any item is not in stock & available for immediate shipment (subject to our same day shipping deadlines), Cancellation fee will NOT apply We will cancel the entire order at no charge if we can't ship complete.