Unfortunately from time to time your parts will be on national factory backorder. This means that there are none available at any of the Mercury Marine factory warehouses, period. Please understand that this situation is completely beyond our control as we do not manufacture your parts, we only sell them. Mercury updates the expected factory release/ship date periodically. It is not unusual at all for the release date to be extended repeatedly. In a few cases backordered items are released early.

We charge your card at the time your order is placed. You may cancel backordered parts and receive a refund at any time without a restocking fee (20%) as long as the parts are not on the way to us from the factory or on the way to you. Once released or shipped a 20% cancellation/restocking fee will apply in all cases.

Please note that once we cancel a backorder you will have to re-order the canceled items.